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1) Please print out our Repair Request Form fill it out completely and enclose with the suit and payment for repairs. If you need your suit returned by a certain date, make sure to fill out the Special Instructions line on the form. Please fill out the amount enclosed, including shipping costs COMPLETELY.

2) DO NOT send your UPS or FedEx shipper number on a form filled out with a pen. UPS will not accept this from anyone other than the account holder. UPS charges a fuel surcharge to any residential address. This increases the shipping cost above what it costs you to ship to my business address. Please enclose enough for return shipping!

3) Calculate return shipping costs via the US Post Office website: www.usps.com  or the UPS website: www.ups.com. DO NOT send stamps. You will need to know the size and weight of your box to calculate shipping. If you wish your suit returned via priority mail, please get return shipping costs from the post office, the online form is not reliable!

4) The UPS store and Mail Box and Shipping services are privately owned franchises and mark actual shipping costs up accordingly. Try to ship at the official UPS distribution centers, or at the post office for the best rate.

5) Express Wetsuit Repair is not responsible for parcels lost in transit. I strongly urge my customers to ship UPS. UPS provides a tracking number which allows the parcel to be tracked anywhere enroute. Post office tracking is not available unless you ship Express Mail. All other forms of tracking numbers the post office sells, are only scanned upon delivery. Which means, if they are lost enroute, there is no way to know where they were lost.